Short-notice cover, without calling round one agency at a time.
Write the shift once. Route it to the agencies your service already approves. See who has availability, in one place, and decide who to contact.
For care and residential providers in Essex
- Free for providers and agencies during the pilot
- You choose which approved agencies see each request
- We don't supply staff, vet workers, or book cover — your service stays in control
Relay
REQ AR-0241
Open
- Shift20:00–08:00
- LocationBraintree, Essex
- RequiresEnhanced DBS
- Raised14:32 today
- Approved Agency A Available
- Approved Agency B Partial
- Approved Agency C Awaiting
- Request raised14:32
- Routed to 3 approved agencies14:32
- 2 responses received14:48
- Manager chooses who to contactPending
Illustrative workflow example
The rota gap is the easy part. Finding out who can cover it isn't.
Most services already know which agencies they trust. The slow part is reaching them one at a time, reading the same shift details down the phone, and keeping track of who actually came back.
- 21:40A support worker calls in sick for the night shift.
- 21:44First agency called. Role, times, location and DBS requirement read out. No availability.
- 21:53Second agency called. Same details, read out again.
- 22:06A text arrives from a third agency. It's missed — the floor is busy.
- 22:35Cover still unconfirmed, and nothing written down about who was asked or what they said.
Illustrative scenario — not a real service
The same details, repeated
Every call restates the role, the hours, the location and the requirements. Small differences creep in between one call and the next.
Replies scattered across channels
Answers land by phone, text and email at different times, so nobody can see at a glance who can genuinely help right now.
No record once the shift is covered
When cover is urgent there's rarely time to write down who was approached, what was asked, and what came back.
One request. Your approved agencies. Responses in one place.
Four steps, and the provider makes the decision at every point that matters.
Write the shift once
Role, hours, location, number of workers, and the requirements that matter — entered a single time.
Pick your approved agencies
Only the agencies your service has already approved see the request. Nobody else is contacted.
Availability comes back
Each agency answers against the same request, so you're comparing like for like instead of chasing.
You choose who to contact
Your manager picks an agency and arranges the booking directly, exactly as they do today.
How quickly responses arrive depends entirely on the agencies you select and their availability on the night. Relay routes the request and records the replies — it does not find, hold, or guarantee cover.
Where this tool stops, and your service continues.
Care services carry the accountability. The boundary should be obvious before anyone signs up, not buried in terms.
What Relay does
- +Takes one structured staffing request from a provider
- +Routes it only to the agencies that provider has selected
- +Collects agency responses against that same request
- +Shows those responses side by side for comparison
- +Keeps a written record of what was asked, and when
What Relay does not do
- −Supply, employ, or place workers
- −Vet, screen, or check workers or their documents
- −Set, negotiate, or process rates and invoices
- −Make or confirm bookings on your behalf
- −Guarantee that cover will be found
SIVØLIA Relay is an approved-agency request routing tool. It is not a staffing agency, a recruitment agency, a care provider, or a worker-vetting service. Providers and agencies remain responsible for bookings, rates, right-to-work and DBS checks, suitability, and their own regulatory obligations. Nothing here replaces your existing compliance process.
Useful to the manager holding the rota, and to the agency answering the phone.
Less repeating yourself at 22:00.
- Send one clear request instead of restating the details on every call
- Keep a written record of what was requested and who was asked
- Route only to agencies you already trust or have approved
- Compare availability side by side rather than across three inboxes
- Keep every booking and compliance decision with your service
Requests you can answer properly, first time.
- Receive structured requests instead of partial details over the phone
- See role, shift times, location and requirements before you reply
- Respond only when you have genuine availability
- Build steadier relationships with providers who already approve you
- Free to register throughout the pilot
Founder note
“I work in residential support. This came from a simple problem I kept running into: when cover is needed, reaching the right agency quickly is harder than it should be.
I'm building it slowly, with feedback from providers and agencies, before turning it into a full platform.”
SIVØLIA Relay is at pilot stage. Nothing on this page describes a finished product — the pilot exists to find out whether the workflow is genuinely useful before more is built.
Take part in the Essex pilot.
Tell us which side of the request you sit on. Alexander will read it himself and reply with a short pilot outline — a person, not an autoresponder.
Your details are used only to contact you about the Essex pilot. They aren't shared with providers, agencies, or anyone else, and no resident, service user or worker personal data is collected at this stage.